Return Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at hello@envital.com

In case you received a wrong item/product missing case

In case a wrong product has been delivered or the product is missing in the package, please send us an email to hello@envital.com or call on 7303453679 within 5 days of the delivery date with the following details.

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details

Once we receive all these details, our customer delight team will address your query within 24 hours.

In case you received a damaged item

If you claim the product leaked or it was damaged during the delivery process, please send us an email to hello@envital.com or call on 7303453679 within 5 days of the delivery date with the following details.

Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the MRP/crimp of the product

In case you have concerns related to the product.

If you have a product quality complaint, please send us an email to hello@envital.com or call on 7303453679 within 5 days of the delivery date with the following details. We'll review the email and respond within 24 to 48 hours:

Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Images of products received & batch number mentioned near the MRP/crimp of the product.
Once we receive all these details, our customer delight team would like to address your issue over a call and resolve the query within 24 hours.

Cancellation Policy :

If you wish to cancel your order, you can do so by sending us an email at hello@envital.com within 3 hours of placing the order. You can also call on our Customer Care number +91-7303453679 (Timings: 9:30 am - 6:30 pm) Once orders have been dispatched, they cannot be canceled. You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

In case your order is marked delivered but not received by you.

Drop us an email at hello@envital.com or call us at 7303453679 within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.

Shipping charges on purchase

We offer FREE Shipping on all orders above Rs.399+, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.